Terms And Conditions

TERMS AND CONDITIONS

1. GENERAL

1.1 These terms of use regulate the legal relationship arising between Hidddn OÜ, Estonia, Harjumaa, Tallinn, J. Köleri tn 28-1, 10150, ph: +372 5682 8328 (Hidddn) and the person who made the purchase (Client) in the purchase-sale of the products of the brand Hidddn in the online store (www.hidddn.com).
1.2. In addition to these conditions the legal relationships arising from the distribution of products via the e-store are regulated by the laws of the Republic of Estonia.
1.3. Hidddn may change the terms of the online store and the prices of the products and services. Changes will be notified in the online store environment. The terms and prices applicable at the time of the transaction taking place are applied to the transaction.
1.4. Any disputes between the buyer and Hidddn about orders and purchases are solved by negotiations. In case the parties do not reach an agreement regarding the dispute, the Client has the right to turn to the consumer complaints committee at the Estonian Consumer Protection Board (www.komisjon.ee) for out-of-court settlement of the dispute and use the European Union Online Dispute Resolution procedure at http://ec.europa.eu/odr. Reviewing of the complaint in the consumer complaints committee is free of charge for the parties. Dispute settlement at the Estonian Consumer Protection Board is guided by the legislation of the Republic of Estonia.

2. PRICES AND ORDERING

2.1. The prices of the products are provided on the product page. All prices include the 20% value added tax in force in Estonia. 2.2. Ordered goods are booked automatically. 2.3. The delivery fee in accordance with the delivery method chosen by the Client in the course of formalizing the order is added to the price of the products. The manner of delivery will be chosen, and the delivery charge calculated in the shopping cart. 2.4. The quantities in the basket may be changed in the cart until paying for the products. 2.5. To complete the order, the Client must enter the necessary data in the shopping cart, select the payment method and click on the “Continue to pay”. 2.6. The order is deemed finalized after pressing the “Continue to pay” button and Hidddn receiving the payment. 2.7. Hidddn will send a notification for the confirmation of the order to the Client’s email address provided by the Client during the checkout process. 2.8. Hidddn has the right to withdrawal the transaction and ask back the product from the Client if the price of the product in online store is wrongly marked significantly lower than the actual market value.

3. PAYMENT

3.1. The Client will pay for the purchases made in the online store 100% in advance.
3.2. The Client can choose a preferred payment method. Hidddn online store enables payments with bank link or credit card via the Maksekeskus (http://maksekeskus.ee/) or PayPal (https://www.paypal.com/ee/home).
3.3. When paying with bank link, the Client selects suitable bank ( Swedbank, SEB, LHV, Luminor, Coop Pank, Pocopay= or pays with VISA or MasterCard credit card.
3.4 The Payment takes place in a secure environment outside the online store – depending on the payment method, either in secure environment of Maksekeskus or PayPal. Hidddn OÜ does not have access to the Client’s bank nor credit/debit card details.

4. DELIVERY

4.1. Hidddn delivers products to all the European Union Member States. Should the Client wish to order items from the online store www.hidddn.com outside EU, those terms and conditions can be agreed upon via e-mail.
4.2. The items ordered from www.hidddn.com will be delivered to the Client by the automated parcel machines of Omniva (AS Eesti Post) and Smart Post (Itella Estonia OÜ). Shipments can be delivered also by other international postal carriers.
4.3. The Client will pay for the delivery fee. The fee may differ according to the destination and chosen delivery method.
4.4. Hidddn will post the order no later than three working days from the confirmation of the order. The delivery may take up to 14 days till received.

5. WITHDRAWAL, RETURNING AND EXCHANGE OF PRODUCTS

5.1. The Client has the right to withdraw from an undisclosed transaction within 14 calendar days from receiving the product by submitting an application for withdrawal via e-mail (info@hidddn.com). 5.2. Hidddn will confirm receiving the withdrawal application by an e-mail. 5.3. The Client has to return the product within 14 calendar days from the date of submission of the letter for withdrawal. The period of withdrawal shall be calculated from the day the Client or a third party named by him or her, who is not the carrier of the goods, has received the possession of the product. If the order consists of more than one shipment, the deadline for withdrawal is calculated from the date of arrival of the last parcel to the Client. 5.4. For hygiene reasons, the returned items must be in condition and in the original package which they were received by the Client. 5.5. In the event of a deterioration in the condition of the item(s) to be returned, the Client is liable for the reduction of the value resulting from the use of the item only if the item is used in any other way than necessary in order to ascertain the nature, characteristics and operation of the item. In order to ascertain the nature, characteristics and operation of the item, the Client should handle and use the item only as if he or she would normally be allowed to do it in the shop. 5.6. Hidddn cannot take responsibility of the items until the moment the returned package has arrived. The Client is obliged to keep any documentation provided by the delivery provider until Hidddn has received the package. 5.7. Returning and/or exchanging the goods is free for the Client, except for the transportation expenses for product returning, that will be paid by the Client. 5.8. Should Hidddn be unable to exchange the Items due to absence of the correct size or model, Hidddn will contact the Client via e-mail provided by the Client. 5.9. On withdrawal from the transaction Hidddn will return to the Client the sums paid by him, incl. delivering the product to the Client, by transferring the returnable sum into the Client’s bank account within 14 days from the withdrawal application reaching Hidddn at the latest. Hidddn has the right to delay returning the paid sums until the Client has returned the product or submitted proof of handing over the product to the post office for return. On using the right of withdrawal, the Client will carry all expenses directly related to the returning of the product.